TO SERVE YOU BETTER

Return the books in the same container you received them in with the mailing label that was attached to the container.  The barcode on the label identifies the book and the patron and is needed to check-in the book.  If you mix up the tapes and containers, they will not be checked in properly and you will receive overdue notices.

If you find a stray tape that didn't get returned with the rest of the book, please include it with the next book you return.  We keep books with missing tapes for several months, hoping that we can eventually match them with their missing tapes.  

Keep food and drink away from your books and machines.

Please rewind tapes before returning them.  Place the cassette in the machine with the starting side up and press rewind.

Please include your name and address on all correspondence.

Please notify your Reader Advisor if you have an e-mail address.

Write "Free Matter for the Blind/Physically Handicapped" in place of a stamp when you send correspondence to us.  Do not seal the envelope--just tuck in the flap.  You do not have to pay postage.

Call us before you return a malfunctioning machine.  We may be able to solve the problem over the phone or we can mail a replacement immediately.

If you have an E-1 machine, it must be plugged in to play.  If you have a C-1 machine, charge it overnight and unplug it to play.  The charge will last approximately 6 hours.

If your tape sounds funny or isn't clear, be sure your variable speed control is set to the left and the speed switch is set to the proper speed.  Also try taking the tape out of the machine and tapping it lightly.

Call your Reader Advisor if you need help with any aspect of your service.

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